Fee Calendar

Account Balance

Payment Methods

Tuition and Fees

Additional Fees

Non-Payment

Tax Credits

Refunds

New Students

U Card

FAQs

Other Services

Terminology

Forms

Site Index

Refund Schedule

Credit hour and directly related fees are refundable upon proper withdrawal from course work.

If a student drops and adds hours after the first week of classes, the student will receive a partial refund for the dropped course(s) (75% the second week, 50% the third, 25% the fourth and 0% thereafter) and will pay in full for the added course(s). The partial refund will be applied toward the fees charged for the added course(s).

Please note that the refund schedule applies to all dropped courses regardless of any courses added during the same period.

 Refunds are based on the following schedule:

How the Refund Process Works

From time to time students have a refundable credit balance on their IU Southeast Bursar account. This can be a result of one or more of the following situations.

• We have received a credit transmission from the Financial Aid Office for you.
• We have received a bank loan from your loan processor or bank.
• You have dropped a class.
• You have been granted an appeal on forfeited fees.

If one of these actions results in a credit balance on your account, and you are eligible for a refund, we do the following.

1. We receive credit balance reports at least once a week, more often during peak times.
2. We review the report to determine if a refund is appropriate.  For example, students must be enrolled in a required number of hours to qualify for certain types of aid and must be in the required number of hours at the time we authorize a refund.
3. Following the review process, we post an entry on the student account. This entry shows as a charge that reduces the credit balance to $0. This charge has a description of "Refund" and appears on the student account as well as Onestart.
4. At this time, the refund entries are electronically sent to the University financial system where they are formatted for check printing.  If you have signed up for Direct Deposit, it is also at this point that the information is formatted for transmission to your bank.
   • Note: Credits resulting from credit card payments will be refunded to the credit card.
5. The next day, the financial system routes the formatted check file to the check printing service. The checks are printed and placed in the mail the following day.  Delivery should be expected within 7-14 days of your refund date.  In similar fashion, the formatted direct deposit file is sent to the Federal Reserve, where it is available for transmission to all the various banks and credit unions that are applicable.
6. Direct Deposits should be posted to the student's checking account within 2-3 business days of their refund date, although your individual banking institution determines the actual processing time at this point.  You are encouraged to check with your banking institution to determine that the funds are on deposit and available.  Note: Failureto update your direct deposit information will result in your bank rejecting your deposit and returning the funds to Indiana University.   Indiana University is not responsible for ACH transactions that are rejected and/or delayed due to missing information. 
7. Paper checks are sent via first-class postage to the address on file with the Office of the Registrar. Addresses may be updated online using Onestart.
8. Financial aid credits will be refunded to the student and cannot be placed directly on the student's UCARD.  If you wish to put your refund onto your UCARD, you may do so at the Bursar Office, online, or at the UCARD kiosk in University Center North.  Remember you must have money on your card to purchase books or food from dining services.  For more information visit UCARD online.

If you're expecting a refund from the IU Southeast Bursar

You can visit Onestart to check the status of your refund.

Direct Deposit allows you to receive your refund directly into your checking or savings account. You can elect to receive your refund via direct deposit by signing up online.  If you have not established your Direct Deposit account, read the following on the processing of your paper refund check.   

Add two business days to the date shown for the refund check to be queued and printed (or for the processing of your Direct Deposit), Please remember to allow a reasonable time for the mail delivery of your refund.  If your refund includes semester financial aid, please remember that regulations restrict our earliest disbursement date. Remember that the check will be mailed to the local address you have on file with the Registrar...you can also update your address through Onestart.

If a credit balance results from the posting of aid, our office authorizes the processing of a refund check for mailing to the student's address on record (or for the processing of Direct Deposit). These refunds:

1. Cannot be mailed or direct deposited unless and until all eligibility and timeline requirements have been met by the student.
2. Cannot be released any earlier than the disbursement "start date" for the semester and are expected to be disbursed by the first day of classes, and they
3. Cannot be processed after the "start date" until we receive the proceeds from the Financial Aid Office or your lender. In other words if all necessary transactions have passed to your bursar account in a timely fashion, you may expect to have your aid refund in hand by the first day of classes. Our office makes every attempt to have refunds processed earlier, but we are restricted by these regulations.

Reasons for possible delays in refunds...

• No signed Title IV Authorization form on file
• Direct Deposit Information has note been updated. 
• Eligibility problems:
  • Not enrolled in enough hours
  • Changed class standing
  • Prior term debts
  • Flagged by Student Loan Administration: Past due loan debts, required exit interview, etc.
  • Original payment was made by personal check (we will wait 30 days from the date the check was posted to your account before we will refund any credits to ensure the check clears the bank.)
  • You have not signed your promissory note for a Perkins Loan
  • Your correct mailing address is not on file at the Office of the Registrar

(The "start date" has been established by the federal government as "the 10th day before the official start date for classes). Please also remember that our office receives new disbursements on a daily basis throughout the semester, so apply early to ensure your earliest possible receipt of funds.)

Note: Processing student refunds is an expensive procedure involving both the Bloomington and Southeast campuses through a statewide computer network. Because of this, only refunds for credit balances greater than $10.00 will be refunded. Credit balances of less than $10.00 must be claimed in person at the Office of the Bursar.

Appeal Procedures

Students have the right to appeal the refund policy concerning credit hours and course related fees for up to one year if there is a significant or unusual circumstance that causes their withdrawal from classes after the usual refund period. The procedure for filing an appeal is:

1. After withdrawal from class, complete a Fee Appeal Form.  You must contact the Office of the Bursar to obtain a hard copy.
   • You must withdraw from classes before an appeal can be considered.
   • In the case of Illness or accident, a letter from your physician must accompany your appeal.
   • The Appeal form should be filled out with as much detail and back up as possible.
   • If the late withdrawal is due to a death in the family, the student must submit proof, i.e. death certificate, news paper obituary, etc.  We regret to have to require such backup, but past abuses of the fee appeal process have made it necessary.
   
   
2. Submit the appeal to the Office of the Bursar. Once submitted, the appeal is forwarded to the Refund Appeals committee for consideration.
   • The Refund Appeals Committee meets twice a month. 
     
3. Once a committee decision has been rendered, the Office of the Bursar will formally communicate the committee's decision to the student.

For more information regarding the appeal process please contact the Office of the Bursar at (812) 941-2427.

Direct Deposit

Direct Deposit allows you to receive your refund directly into your checking or savings account.  You can elect to receive your refund via direct deposit by signing up online through OneStart.  You may also use this link to make changes to your direct deposit account or to inactivate it.

To access the Direct Deposit screen from OneStart:

1. Select My Finances (located near the bottom of the left hand side of the screen)
2. Direct Deposit Sign Up
3. Bursar Refunds

Direct Deposit refunds should be posted to the student's checking account within 2-3 business days of their refund date, although your individual banking institution determines the actual processing time at this point.  You are encouraged to check with your banking institution to determine that the funds are on deposit and available.  

Please make sure that your direct deposit information is accurate at all times.  Failure to update your direct deposit information will result in your bank rejecting your deposit and returning the funds to Indiana University.  Indiana University is not responsible for ACH transactions that are rejected and/or delayed due to missing information.

*************************************************************************************************

IMPORTANT NOTICE ABOUT INTERNATIONAL ACH/DIRECT DEPOSIT

Due to new banking regulations, beginning September 18, 2009, funds electronically deposited via Automated Clearing House (ACH) in a U.S. bank and then forwarded to a non-U.S. bank are required to include additional information that is not currently being collected.  Until this additional information can be obtained, payments of this nature must be paid by paper check or will be rejected by the ACH network.  THIS INCLUDES ACH PAYMENTS PROCESSED BY INDIANA UNIVERSITY FOR VENDOR INVOICES, PAYEES ON DISBURSEMENT VOUCHERS, BURSAR STUDENT REFUNDS, PAYROLL DIRECT DEPOSIT, AND TRAVEL REIMBURSEMENTS.

If you currently forward, or in the future plan to forward, ACH payments to a non-U.S. bank; steps should IMMEDIATELY be taken to inactivate or change your direct deposit information currently on file with Indiana University.  YOU NEED NOT TAKE ANY ACTION IF YOU DO NOT AND WILL NOT FORWARD ACH PAYMENTS TO A NON-U.S. BANK.

STUDENTS receiving BURSAR REFUNDS can inactivate or initiate changes using the Direct Deposit Sign-up link in OneStart (under Services, My Finances) or may contact their Campus Bursar Office.

Failure to take action will result in your bank rejecting your international deposit and returning the funds to Indiana University.   Indiana University is not responsible for international ACH transactions that are rejected and/or delayed due to missing information.