Common Tasks and Troubleshooting
- Finding addresses - IU addresses, other addresses, creating address books.
- Organizing email - Folders, filters, archiving, downloading.
- Problems sending or receiving email - Slow mail, missing mail, bounced mail, forwarding loops.
- Reading email - What system is my email on, configuring software, accessing email.
- Using attachments - Sending, viewing, downloading, and forwarding attachments.
IU has partnered with Microsoft and Google to offer students two options for email and other online communication services. These services are available to all students.
About Imail & Umail
- Student Imail - Indiana University has partnered with Microsoft to launch Imail to provide email and other online communications services for IU students.
- Student Umail - Indiana University has partnered with Google to launch Umail to provide email and other online communications services for IU students.
Can I Switch Mail Systems Or Use Both?
It is best to stay with just one mail system. If you prefer to switch services, you can create a new account on the opposite mailing system. For example, if you have Umail, you can create an Imail account at the Account Management website.
IU Southeast faculty and staff should not use Imail or Umail for official IU Southeast business.
Accessing your IU Southeast Email
Access your Imail or Umail account by clicking the Email link on the IU Southeast homepage or from OneStart. In OneStart, look for the Services tab, select Email on the left, and then click Imail or Umail.
You can also access your account directly via the web:
Exchange Web Access
If you need integrated messaging features such as a shared departmental calendar, an Exchange account may be appropriate. Exchange accounts are available for staff and faculty. For more, see Exchange accounts.
You may access your Exchange account as follows:
- You can reach your Exchange mail from anywhere by using the Outlook Web App (OWA) site.
- If you usually read mail from a desktop computer connected to the campus network, you can use Outlook with an Exchange account to manage your mail, calendar, meeting arrangements, resource reservations, contacts, tasks, and to-do lists. See Setting up Outlook 2010 or 2007 to read your IU Exchange mail.
- To configure an IMAP client program, such as Outlook Express, Entourage, or Thunderbird, to retrieve mail from the Exchange server, see Reading your Exchange mail using a desktop email client.
Learn how to spot suspicious email to prevent viruses or identity theft.
- Visit Stay Safe Online at Protect IU.