www.seelbachhilton.com

6/14/2013

Louisville, KY

Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures NON-ESSENTIAL FUNCTIONS: Inventory guest room keys according to policy and request re-keying as necessary. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.

Visit the employment website: www.877starjob.com or visit the Hilton Seelbach Monday through Thursday between 8am and 5pm. This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

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