How the Refund Process Works
From time to time students have a refundable credit balance on their IU Southeast Bursar account. This can be a result of one or more of the following situations.
- We have received a credit transmission from the Financial Aid Office for you.
- We have received a bank loan from your loan processor or bank.
- You have dropped a class.
- You have been granted an appeal on forfeited fees.
If one of these actions results in a credit balance on your account, and you are eligible for a refund, we do the following.
- We receive credit balance reports at least once a week, more often during peak times.
- We review the report to determine if a refund is appropriate. For example, students must be enrolled in a required number of hours to qualify for certain types of aid and must be in the required number of hours at the time we authorize a refund.
- Following the review process, we post an entry on the student account. This entry shows as a charge that reduces the credit balance to $0. This charge has a description of "Refund" and appears on the student account as well as Onestart.
- At this time, the refund entries are electronically sent to the University financial system where they are formatted for check printing. If you have signed up for Direct Deposit, it is also at this point that the information is formatted for transmission to your bank.
- Note: Credits resulting from credit card payments will be refunded to the credit card.
- The next day, the financial system routes the formatted check file to the check printing service. The checks are printed and placed in the mail the following day. Delivery should be expected within 7-14 days of your refund date. In similar fashion, the formatted direct deposit file is sent to the Federal Reserve, where it is available for transmission to all the various banks and credit unions that are applicable.
- Direct Deposits should be posted to the student's checking account within 2-3 business days of their refund date, although your individual banking institution determines the actual processing time at this point. You are encouraged to check with your banking institution to determine that the funds are on deposit and available. Note: Failure to update your direct deposit information will result in your bank rejecting your deposit and returning the funds to Indiana University. Indiana University is not responsible for ACH transactions that are rejected and/or delayed due to missing information.
- Paper checks are sent via first-class postage to the address on file with the Office of the Registrar. Addresses may be updated online using Onestart.
- Financial aid credits will be refunded to the student and cannot be placed directly on the student's UCard. If you wish to put your refund onto your UCard, you may do so at the Bursar Office, online, or at the UCard kiosk in University Center North. Remember you must have money on your card to make purchases both on and off campus. For more information visit UCard online.
If you're expecting a refund from the IU Southeast Bursar
You can visit Onestart to check the status of your refund.
Direct Deposit allows you to receive your refund directly into your checking or savings account. You can elect to receive your refund via direct deposit by signing up online. If you have not established your Direct Deposit account, read the following on the processing of your paper refund check.
Add two business days to the date shown for the refund check to be queued and printed (or for the processing of your Direct Deposit), Please remember to allow a reasonable time for the mail delivery of your refund. If your refund includes semester financial aid, please remember that regulations restrict our earliest disbursement date. Remember that the check will be mailed to the local address you have on file with the Registrar...you can also update your address through Onestart.
If a credit balance results from the posting of aid, our office authorizes the processing of a refund check for mailing to the student's address on record (or for the processing of Direct Deposit). These refunds:
- Cannot be mailed or direct deposited unless and until all eligibility and timeline requirements have been met by the student.
- Cannot be released any earlier than the disbursement date for the semester and they
- Cannot be processed until we receive the proceeds from the Financial Aid Office or your lender.
Reasons for possible delays in refunds...
- Direct Deposit Information has not been updated.
- Eligibility problems:
- Not enrolled in enough hours
- Changed class standing
- Prior term debts
- Flagged by Student Loan Administration: Past due loan debts, required exit interview, etc.
- Original payment was made by personal check (we will wait 21 days from the date the check was posted to your account before we will refund any credits to ensure the check clears the bank.)
- You have not signed your promissory note for a Perkins Loan
- Your correct mailing address is not on file at the Office of the Registrar
Note: Processing student refunds is an expensive procedure involving both the Bloomington and Southeast campuses through a statewide computer network. Because of this, only refunds for credit balances greater than $10.00 will be refunded. Credit balances of less than $10.00 must be claimed in person at the Office of the Bursar.