576
computers in offices
1,140
computers in classrooms or
student areas
741
telephones
48
departmental
copy machines
181
networked printers
and an estimated
273
non-networked printers
13,758 “
official” campus web pages in
IUS.EDU and 53 web apps and systems
116
classrooms with permanently-
installed equipment
5
staffed computer labs
(16,641
hours for the year)
5
Help Desk student
consultants (5,709 hours
for the year)
92
U Card readers on and off
campus
II. Service & Support (Nurturing Environment)
The IT department at the IU Southeast campus is responsible for the network, office and
classroom computing, classroom audio visual, web development, printers, copiers, and
telephones. In addition, IT provides support for enterprise-wide systems and services.
Support Statistics
Help Desk & Classroom AV
Scope of IT Support (by the numbers)
2011
4,699
tickets
67
Avg. Hours
to Close
43
Avg. Hours
to Close
5,451
tickets
16%
more tickets
with same staff
36%
Less time spent
closing tickets
2012
454
Faculty
&
Staff
6,904
Students