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Director of IT Communication & Support - Computer Services Print this Job Posting

Help us become a world class regional university. At IU Southeast, we promote student learning and prepare
students for productive citizenship in a diverse society. You will contribute to the intellectual, cultural, and economic development of the metro Louisville area.

Top 5 Reasons to work for IU Southeast:
1. Our Mission: http://www.ius.edu/missionvisionvalues.cfm Help us educate the world, one student at a time.
2. Our Benefits:  http://www.ius.edu/hr/prospective/benefits.cfm   Find balance between work and life at IU Southeast plus great paid time off, health insurance (including dental) and retirement plan options.
3. Our Atmosphere: Our campus is friendly and fun! You’ll find a community of eager learners of all ages.
4. Learn and Grow At IU Southeast:  We value learning so you will have lots of professional development opportunities. Attend training or take classes. With our fee courtesy program, (http://www.indiana.edu/~uhrs/benefits/fee_courtesy.html) we’ll even pay for your bachelor’s or master’s level course work!
5. Our People: We grow people. It’s our business. At IU Southeast, we hire the best and the brightest. If you’re one of the right people, we encourage you to apply.
 
OCCUPATIONAL SUMMARY:
Responsible for providing computing hardware and software support to the campus which includes all academic and administrative areas and supervises IT support staff.  Provide vision and direct the management and operations of the department, manage personnel, the budget, and the equipment of the department.  Establish department priorities, policies and procedures.  Plan, develop, and manage communications, policy and quality strategies and programs for IT to ensure the efficiency, effectiveness and professional presentation of IT services, programs, developments, initiatives and facilities.  Act as the primary point of contact for communications with eternal audiences both on and off campus and coordinate IT communications during emergencies and disaster recovery.  Establish and maintain close working relationships with other campus department directors; manage and oversee the implementation of special projects with high profiles, creative, organizational or communications elements; and serve as the IT liaison to other project managers on those aspects of such projects.  Promote and support faculty and staff use of information technology for administration and education; represent IUS at University-wide and professional computing-related functions and meetings and determine long and short term needs and goals for IT in consultation with the Vice Chancellor of Information Technology and other IT Directors.  This position also serves as the Chief IT Policy Officer for the campus and is responsible for the development, implementation, and oversight of IT policies and procedures and IT’s compliance with university policies and procedures.  This position reports to the VC of IT.

MINIMUM REQUIREMENTS:
Bachelor’s degree in a relevant field; Master’s degree preferred
3 years experience in managing technology support
3 years project management experience
3 years experience in creative design and communication to varied audiences, preferably in an IT environment
2 years experience in IT policy writing and interpretation
Energetic, motivated, effective, self-director with initiative
Supervisory and financial management skills
Excellent planning, organizational and communications skills, both written and oral
Proven interpersonal skills using tact, patience and courtesy
Ability to work with a wide range of audiences with a high-level service orientation
Demonstrated service orientation and a commitment to the highest quality standards
Experience in the preparation and development of communications materials that maintain the highest editorial and graphics standards
Ability to prioritize and manage multiple concurrent tasks, projects and demands
Familiarity with common office productivity software packages
Sedentary work: sitting for extended periods

DUTIES AND RESPONSIBILITIES:
Work with the Vice Chancellor of Information Technology to plan and coordinate the deployment and utilization of technology consistent with the mission and goals of the campus.

Establish and implement the objectives, priorities, policies and procedures for the Department of IT Communications and Support.  Work collaboratively with other IT departments and the VC IT to support the overall goals and objectives of IT and the campus.

Provide management and leadership for IT support staff for student, faculty, and staff computing; develop and modify as necessary.  Assess the ramification of adding, changing, and reducing services and make recommendations.  Conduct needs analyses.  Make decisions and recommendations based on industry trends and market demands.  Support decisions and recommendation with internal and external data.

In consultation with the VC IT review existing IT policies and develop new IT policies.  Develop and monitor plans to ensure compliance with University and IT policies and State and Federal law.  Develop and maintain contacts with other University policy offices and with other relevant organizations to ensure consistency with University policy.

Work with other IT Directors to manage day-to-day departmental activities.  Identify, assess and implement improvements as appropriate.

Ensure close coordination and collaboration between areas of IUS IT.  Actively network with members of the campus, University and external communities including, but not limited to faculty, staff, students, administrators and business and community leaders, to openly share information and promote the integration and convergence of varying cultures and technologies.

Work collaboratively with deans, directors, unit managers, and outside agencies to identify needs and opportunities to create and deliver technology services.  Explore partnerships with internal and external agencies.  Attend meetings, serve on committees and represent the department and technology-related interests of the campus, at University, campus and professional organizations.  Establish cooperative working relationships and initiate, promote and coordinate IUS technology-related collaborations with other IU campuses.

Advise the campus and the VC IT on emerging technology trends and issues.  Assist all campus units.  Plan and provide vision for long and short term technology needs.

Provide user training in making best use of campus and university information and communication systems.  Provide assistance to faculty and staff in all aspects of administrative and instructional uses of computing resources and in realizing administrative, instructional uses of computing resources and in realizing administrative, instructional and research uses of computers in general.  Provide consultation, advice, and assistance in the purchase and use of information technology including hardware, software, and internally and externally provided services.

Serve as the primary point of contact for communications with external audiences both on and off campus and coordinate IT communications during emergencies and disaster recovery.  Serve with other IT directors to coordinate crisis management.

Supervise and evaluate the performance of IT Communications & Support employees.  Perform personnel actions to include, but not limited to, performance appraisal, vacation scheduling, work scheduling, recruitment, hiring and dismissals.  Conduct research and coordinate or lead projects as assigned.  Hire, train and/or manage staff as needed for short-term work projects or long-term project implementation.

Serve as account manager, including budgeting and planning, for all IT Communications & Support accounts.  Manage and control all IT Communications & Support’s budgets to include, but not limited to, expenditures for labor, equipment and supplies.

Prepare periodic departmental management reports and statistical usage data.  Manage record keeping for departmental planning of historical records, for process tracking and for projections of future costs and needs.  Promote awareness by IUS faculty, staff and students of services provided by IT communications & Support and procedures for utilizing those services, and provide training opportunities.

Contribute to the development and management of external relationships and partnerships.  Plan and coordinate IT-sponsored events and serve as liaison between IT and the Communications and Planning Office within University Information Technology Services. 

Monitor and review IT services, programs, developments, initiatives, processes, policies, procedures and facilities and effect change as necessary to ensure consistency with IU and IUS policy, compliance with applicable laws, professional presentation, effectiveness, efficiency and the highest quality standards.

Identify needs, conduct research, and determine audiences for various documents, publications, signage and online resources.  Lean and manage the preparation of internal and external publications to include, but not limited to, plans, reports, papers, presentations, press releases, and articles.  Research, write and edit policy, procedural and technical brochures and booklets.

Mange and administer the IT website and work collaboratively with IT personnel to develop standards and coordinate content, design and delivery to ensure consistent, effective communication of IT services and projects.

Advance personal knowledge of computing hardware and software technologies and technology innovations and trends.

Perform other related duties incidental to the work described herein.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job.  They are not intended to be an exhaustive list of all the duties, responsibilities and skills.

TO APPLY:
Submit the requested materials, a cover of interest, a detailed resume with names, addresses and phone numbers and e-mail addresses of three professional references.  Provide samples of your written communication materials, including print, e-mail, web and Powerpoint.  If you’ve been involved in policy writing, please provide a copy of your work to Human Resources at hr@ius.edu or by regular mail to:  Director of IT Communication & Support, c/o HR @ IU Southeast, 4201 Grant Line Road, New Albany, IN  47150.  Contact Human Resources if any accommodations are needed during the application process due to a disability.

This position is open immediately.  For full consideration, the review of applications will begin on May 23, 2008 and will remain open until filled.

Salary Range:  $57,035 - $64,867

IU Southeast is one of eight campuses of Indiana University, located in New Albany, Indiana, which is ten minutes from downtown Louisville, Kentucky.  IU Southeast has an enrollment of approximately 6200 students and is a Carnegie Master I institution offering bachelor’s and master’s degrees in a wide range of disciplines.  A Graduate Center was opened in nearby Jeffersonville in 2002, the campus completed a 5-year Strategic Plan in 2004, a state-of-the-arts $15.5 M library opened in 2005 and the University Center Building has recently completed renovation.

Consistent with the University’s commitment to diversity, persons from traditionally underrepresented groups are strongly encouraged to apply. IU Southeast is an Affirmative Action Equal Opportunity Employer and a Tobacco Free campus (including the residence halls).

4/24/08

Web Programmer & Developer - Media Services Print this Job Posting

Help us become a world class regional university. At IU Southeast, we promote student learning and prepare students for productive citizenship in a diverse society. You will contribute to the intellectual, cultural, and economic development of the metro Louisville area.

Top 5 Reasons to work for IU Southeast:
1. Our Mission: http://www.ius.edu/missionvisionvalues.cfm
Help us educate the world, one student at a time.
2. Our Benefits:  http://www.ius.edu/hr/prospective/benefits.cfm 
Find balance between work and life at IU Southeast plus great paid time off, health insurance (including dental) and retirement plan options.
3. Our Atmosphere: 
Our campus is friendly and fun! You’ll find a community of eager learners of all ages.
4. Learn and Grow At IU Southeast: 
We value learning so you will have lots of professional development opportunities. Attend training or take classes. With our fee courtesy program, (http://www.indiana.edu/~uhrs/benefits/fee_courtesy.html) we’ll even pay for your bachelor’s or master’s level course work!
5. Our People: We grow people. It’s our business. At IU Southeast, we hire the best and the brightest.you’re one of the right people, we encourage you to apply.
OCCUPATIONAL SUMMARY:
Serve as senior programmer/developer for all web-based services.  Collaborate with designers and others as a part of the IUS web production team in creation of campus websites.  Assist campus personnel in all aspects of web-based systems development and support, including training and documentation.  Design, write, develop, debug, install, modify, configure and maintain software to support web-based systems.

OCCUPATIONAL SUMMARY:
Serve as senior programmer/developer for all web-based services.  Collaborate with designers and others as a part of the IU Southeast web production team in creation of campus websites.  Assist campus personnel in all aspects of web-based systems development and support, including training and documentation.  Design, write, develop, debug, install, modify, configure and maintain software to support web-based systems. Reports to Director of IT-Media & Web Services.

Work Characteristics:

Communication: Excellent oral and written skills. This position requires phone calls, emails, letters, documentation and in-person meetings and presentations.

 Organization: Detail-oriented and extremely organized. The ability to multi-task and prioritize is essential.

 Environment: Must be able to excel in fast-paced, ever-changing, university web team environment. The individual will receive many requests throughout the day, so must be able to handle the distractions with minimal frustration.

 Motivation: Must have a desire to work independently and the ability to identify needs, take action, and solve problems within areas of responsibility without direct oversight.

 Goals: Must have the ability to take a responsibility to the point of completion. Must be thorough and complete as well as deadline driven.

 Attitude: Positive and cheerful approach toward other employees and all client and client goals. Positive attitude toward clients is very important to portray the department in the correct manner and to keep a strong team environment.

 Professional: Must be open to direction and critique, and have a consistent internal desire to increase personal and departmental resources and abilities. Must not be resistant to change in process or approach to projects or client goals. Need to take personal responsibility for success of all projects within area of responsibility.

 MINIMUM REQUIREMENTS:
Bachelor’s degree with a concentration in computer science or related field or equivalent training and experience.

Two or more years of experience in installation, configuration, administration and troubleshooting web and application servers such as Windows 2003/Microsoft IIS 6.0 and Adobe ColdFusion MX7 (preferred).

Technical proficiency developing applications in a web environment using XHTML/CSS, ASP.NET 2.0, Cold Fusion MX7 (CF 8 a plus), and JavaScript. Intermediate to expert level skills with the .NET 2.0 framework.

Working knowledge of PHP, ASP, AJAX and XML is preferred.

Understands complex database concepts and creates efficient and logical databases for web applications. Ability to write stored procedures and complex queries.

Possesses demonstrated work experience with Microsoft SQL Server, including DTS (development and scheduling) and Stored Procedures.  MS Access knowledge for legacy applications. Oracle and MySQL knowledge is a plus.

Knowledge of and skill in using the following applications: Adobe Dreamweaver, Microsoft Visual Studio.

Solid understanding and experience with network protocols such as TCP/IP, HTTP, FTP, SSL, DHCP, DNS, SMTP etc.

Thorough technical knowledge of various web browsers, including (but not limited to) Microsoft Internet Explorer 6/7 and Mozilla Browsers and Safari on both Mac and Windows platforms.

Technical knowledge of ADS Authentication and its integration into web applications.

Technical knowledge of SSL Certificates and securing web forms and transactions.

Familiarity with ADA guidelines for web sites preferred.

Ability to learn new technologies quickly.

Ability to correctly estimate the time to complete a task.

Motivated to act with minimum supervision.

Analytical and problem solving skills.

Strong communication and people skills and ability to work with users at all levels.

Ability to lift 10 pounds

Proven orientation toward quality service

Sedentary work: Ability to sit for extended periods, some mobility required

DUTIES AND RESPONSIBILITIES:
Serve as senior web programmer as a collaborative member of the campus web development team, which includes attending meetings, working closely with web designers and content developers to ensure correctly coded pages, oversight of the content management system, and integrating database and application software into web site designs to increase site effectiveness.  Supervise work activities of student programming assistants, to include participation in hiring, training, and assigning work.

 Influence designs of new web pages to maximize accessibility, usability and effectiveness; maximize users’ ability to search site content.  Coordinate the maintenance and updating of existing web pages, check and maintain links; monitor web sites for consistency, cross-referencing, and compliance with university standards for web site content and design.

 Oversee and coordinate the use of and response to web site e-mail; correspond with senders or refer e-mail to appropriate individuals; maintain records and develop reports on web site e-mail activity.

 Serve as second-tier systems administrator for web-based services to include, but not limited to, Internet and intranet services.  Serve as user contact and consultant to answer questions, interpret technical information, identify needs, provide information, education and technical services, troubleshoot, and make referrals to other technical resource persons.  Serve as liaison between local web services users and system-wide and external providers to process requests and coordinate systems.

 Work closely with the Director of IT-Media & Web Services and the IT-Systems & Operations team to develop and maintain appropriate policies and procedures regarding usage, access, and administration of campus web site; maintain appropriate security; support and coordinate with Director to serve as campus consultant and authority regarding world wide web issues; educate campus regarding world wide web potentials and limitations and champion campus world wide web development, including database functionality.

 Analyze systems.  Design, write, develop, debug, install, modify, configure and maintain software in support of web-based services.  Work with IT-Computer Services to install, configure and maintain hardware in support of web-based services.

 Coordinate with Director and IT- Support & Communications to instruct users in hardware/software usage to include, but not limited to, serving as instructor for local training programs, and developing documentation.

 Advance and maintain personal knowledge of locally utilized hardware/software as well as industry hardware/software technologies.

 Work closely with other IT personnel to assist in resolution of departmental problems and ensure smooth and efficient daily operations.

 Maintain hardware and software security and operate facilities in accordance with copyright laws and licensing agreements.

 Establish and maintain vendor contacts for production information and technical support.

 Perform other related duties incidental to the work described herein.

 The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  They are not intended to be an exhaustive list of all the duties, responsibilities, and skills.

 TO APPLY:
Send a letter of interest, a detailed resume with names, addresses, phone numbers and email addresses of three professional references to Human Resources at hr@ius.edu or by regular mail to:  Web Programmer & Developer Search, c/o Human Resources, IU Southeast, 4201 Grant Line Road, New Albany, IN  47150.  Contact Human Resources if any accommodations are needed during the application process due to a disability.

 This position is open immediately.  For full consideration, the review of applications will begin on April 16, 2008 and will remain open until filled.

 Salary:  $55,000

IU Southeast is one of eight campuses of Indiana University, located in New Albany, Indiana, which is ten minutes from downtown Louisville, Kentucky.  IU Southeast has an enrollment of approximately 6200 students and is a Carnegie Master I institution offering bachelor’s and master’s degrees in a wide range of disciplines.  A Graduate Center was opened in nearby Jeffersonville in 2002, the campus completed a 5-year Strategic Plan in 2004, a state-of-the-arts $15.5 M library opened in 2005 and the University Center Building has recently completed renovation.

Consistent with the University’s commitment to diversity, persons from traditionally underrepresented groups are strongly encouraged to apply. IU Southeast is an Affirmative Action Equal Opportunity Employer and a Tobacco Free campus (including the residence halls).                            

3/18/08