Email Support
Overview
About Imail and Umail
IU has partnered with Microsoft and Google to offer newly-enrolled students two options for webmail and other online communication services. These services are available to all students.
Can I Switch Mail Systems?
Students can switch from Imail to Umail by logging onto http://itaccounts.iu.edu
Create more accounts
You can create a new account on the opposite mailing system. For example, if you have Umail, you can create an Imail account at http://itaccounts.iu.edu.
IU Southeast Faculty and Staff should not use Imail or Umail for official IU Southeast business.
Accessing your IU Southeast E-mail
Access your Imail or Umail account by clicking the Email link on the IU Southeast homepage or from OneStart. On Onestart, look for the Services tab, select Email on the left, and then click Imail or Umail.
You also can access your account directly via the web:
https://umail.iu.edu/ -or- https://imail.iu.edu/
You may also access Umail (and additional, advanced features) via the Google Apps for Indiana University login page using your vendor password.
Common Tasks and Troubleshooting
- Finding addresses - IU addresses, other addresses, creating address books.
- Organizing email - Folders, filters, archiving, downloading.
- Problems sending or receiving email - Slow mail, missing mail, bounced mail, forwarding loops.
- Reading email - What system is my email on, configuring software, accessing email.
- Using attachments - Sending, viewing, downloading, and forwarding attachments.
Student Imail
- Student Imail - Indiana University has partnered with Microsoft to launch Imail to provide email and other online communications services for IU students.
Student Umail
- Student Umail - Indiana University has partnered with Google to launch Umail to provide email and other online communications services for IU students.
Note: On October 29, 2009, UITS began migrating undergraduate student accounts from the IU Webmail (Cyrus) system to the Google-sponsored Umail system. For more, see About the automatic email account migration from IU Webmail (Cyrus) to Umail
IU Webmail
IU Webmail is no longer used at IU Southeast or on the IU system, see IMail or UMail for details.
Exchange Web Access
If you need integrated messaging features such as a shared departmental calendar, an Exchange account may be appropriate. Exchange accounts are available for staff and faculty at all IU campuses, and for sponsored students at IU Bloomington and IUPUI. For more, see Exchange accounts
You may access your Exchange account as follows:
- If you usually read mail from a desktop computer connected to the campus network, you can use Outlook with an Exchange account to manage your mail, calendar, meeting arrangements, resource reservations, contacts, tasks, and to-do lists. See Setting up Outlook 2007 to read your IU Exchange mail or Setting up Outlook 2002 or 2003 to read your IU Exchange mail
Note: If you use Outlook or handheld synchronization software and connect to Indiana University via an outside Internet service provider (ISP), you must establish a VPN connection before connecting to your Exchange mailbox. See At IU, using an outside ISP, why can't I connect to my Exchange account with Outlook or BlackBerry Desktop Manager? - You can read your Exchange mail using a BlackBerry wireless personal digital assistant (PDA) by subscribing to the BlackBerry Enterprise Server (BES) Redirector service from UITS. For details, see BlackBerry Enterprise Server Redirector accounts.
- You can reach your Exchange mail from anywhere by using the Outlook Web Access (OWA) site at: https://www.exchange.iu.edu/
- To configure an IMAP client program, such as Outlook Express, Entourage, or Thunderbird, to retrieve mail from the Exchange server, see Reading your Exchange mail using a desktop email client.
Viruses
- Viruses - Viruses, hoaxes, filters.
Junk Email, Spam, Phishing
- Junk email - Spam, chain mail, fraudulent email, filters.
Mass Email Policy
- Sending email to groups of people - LISTSERV, personal distribution lists, class rosters.
- Email policies - Mass mailings, harassment, spoofing, fraud.
