Phones & Voicemail
Directories and Information Numbers
- For Operator Assistance on Campus Dial "0"
- Contact Indiana University Southeast: (812) 941-2000
- Emergency Note: There are several bright yellow phones in various locations across campus. These phones are clearly marked "EMERGENCY" and have explicit instructions for direct access to the University Police Department
Update Personal Contact Numbers
Students
Go to OneStart -> Click on SIS or click on Go to Student Center, a pop-up window will open -> Click on Student Home Phone -> Enter the correct phone number(s)
Employees
Go to OneStart -> Click on Employee Center -> Look under the Personal Information section for your phone number(s) -> Click the Edit button located beside your phone number(s), a pop-up window will open -> Enter the correct phone numbers
Phone Help and Support
Nortel IP Phone Quick Reference Manual - Download PDF
Programming Autodial Keys
1. Press Autodial key
2. Type number to dial – up to 16 digits
3. Press key again
Setting or Changing the Key Label
1. Press Services key
2. Select Telephone Options
3. Press down arrow until to reach – Change FeatureKey Label
4. Select
5. Select Change FeatureKey Label (again)
6. Select the key you wish to label
7. Press clear
8. Type the label information (up to 10 characters) – Multi tap number pad for letter on the number (i.e. letter L – key 5 pressed
three times)
9. Press select
10. Repeat as needed
11. Press Quit
Please contact the helpdesk for further assistance or additional questions at 941-2447.
Voicemail Reference
Any full-time employee with a telephone is automatically given voice mail. Any full-time person without a telephone may be assigned a voice mail number. Part-time employees, student workers, and students in organizations may be given a voice mail box at the request of their supervisor/sponsor.
Any request for a voice mail box should be sent to jujcrave@ius.edu. There is not a charge for a voice mail box.
Voice Mail Policy
Voice mail can be a powerful and productive communication tool for the IU Southeast community when it is implemented and used correctly. To help ensure the highest quality service there are several standards that must be followed. These policies are outlined below:
- Voice mail is intended as an enhanced service to our callers. Consequently, voice mail 'trees' and messages must be designed with the convenience of the caller as top priority. Voice mail must not be used to screen calls.
- Offices with 'tree' menus (Registrar, Admissions, Division offices, etc.) must provide an escape to a staff member for callers who do not wish to route through the voice mail 'tree'. Between the hours of 8 and 5 on normal business days, a staff member should answer the phone if at all possible.
- Each division or office has an individual designated as the lead counselor for their area. Lead counselors are responsible for training and consulting with members of their departments.
- The campus will have a dial by name/department directory of users on the voice mail system. Callers needing to reach an individual may do so by using this directory. Users will be included in this directory as they are trained by the lead counselor and necessary information is forwarded to Telephone Services.
- Departments which automatically route calls through their tree structure to another office on campus must consult with that office beforehand. The recipient of the calls should have input into the message that routes the calls.
- For assistance with the voice mail system, the first level of support is the lead counselor. If he or she is unavailable, call Helpdesk 941-2447.
- Integrated Technology will review voice mail 'trees' with campus offices to identify and remedy any problems.
