Annual Report

2013 Accomplishments

Each year, the Office of Information Technology publishes an Annual Report of accomplishments. The full story can be viewed online or downloaded in a PDF format.

Top highlights for 2013 include:

  • Continuation of replacement of older computers with new all-in-one touch-screen computers.
  • Implementation of a new printing system called IU Print. 10.7 trees were saved as a result of IU Print.
  • Support ticket time continued to decrease from 2012.
  • Assisted with the search and installation process for Satellite TV for lodge residents. This increased available channels from 24 to 95 for the same cost.
  • The wireless network was completely upgraded, and added several new WiFi services. Read more about AT&T WiFi, and DeviceNet in the full report.

2012 Accomplishments

Each year, the Office of Information Technology publishes an Annual Report of accomplishments. The full story can be viewed online or downloaded in a PDF format.

Top highlights for 2012 include:

  • In the first part of 2012, all campus phones and the core switch were replaced with an entirely new system, moving away from our very old Nortel PBX.
  • 63 random campus customers surveyed after calling the IU Support Center gave their experience a 4.75 out of 5 satisfaction rating.
  • IT is the top campus employer of students, with $167,064 paid to student workers in FY12.
  • 266 used computers were sold in the Barnes and Noble Bookstore, with $26,600 in proceeds going back to the student tech fee fund.