Here are some highlights:
Continual infrastructure improvements were made to switches and software. Nearly all servers were moved into IU’s Intelligent Infrastructure (IUII) within the new data center, providing more security and protection from power and weather-caused service interruptions. Old web applications were rewritten in a more modern and stable platform, ensuring better functionality, dependability, and security.
Installing I-Light at the new Graduate Center made the data speed 33 times faster, zooming from 3 to 99 MBPS.
Improving our foundations made a dramatic improvement in network and website reliability for the year.
In the first part of 2012, all campus phones and the core switch were replaced with an entirely new system, moving away from our very old Nortel PBX.
AV technology was upgraded to digital in 26 classrooms, while audio improvements were made to all 116 classrooms.
Help Desk Satisfaction
63 random campus customers surveyed after calling the IU Support Center gave their experience a 4.75 out of 5 satisfaction rating.
The Celoxis project management tool was implemented across IT, allowing better tracking of projects.
Leveraging Shared Services
Taking advantage of central services has benefited the campus through 24/7 server room and call center staffing and provided additional experts to assist in network and telephone system troubleshooting.
IT took a leading role in assisting the campus with the implementation of a new constituent relations management tool (CRM), called Talisma. IT developed a Talisma Specialist position and manages that employee—who is already providing new capabilities to the admissions process.
IT is the top campus employer of students, with $167,064 paid to student workers in FY12.
The Web Team redesigned pages for two schools, 19 offices, and 11 academic programs in FY12.
266 used computers were sold in the Barnes and Noble Bookstore, with $26,600 in proceeds going back to the student tech fee fund.