Mission Statement
Administrative Affairs
Functional Mission: To facilitate and support the academic, student services, and other missions of the university.
Service Mission: To provide responsive, efficient, and effective service in a manner that treats individuals as valued and respected customers.
Accounting Services
Functional Mission: To enhance student retention through positive financial experiences with students, faculty, and staff.
Service Mission: To provide an atmosphere of knowledgeable, friendly, and accurate service to the university and the community at large and to accept ownership of our customer’s problems related to their financial accounts.
Bookstore
Functional Mission: To create excellent campus bookstores, custom designed and operated to contribute to education and to support the goals of the colleges and universities we serve.
Service Mission: To excel and continue to innovate in customer service, store design, merchandise selection, and store operations.
Conference and Dining Services
Functional Mission: To provide a variety of healthy menu options to the students, faculty, and staff of the university community and guests; and to provide superior quality and service to all of our customers when planning and executing catered events.
Service Mission: To provide expedient professional and friendly service while exceeding guest expectations.
Human Resources
Functional Mission: To recruit and retain excellent employees for the campus by ensuring that each person feels valued and respected; to adhere to the highest standards of integrity; and to work towards embracing and promoting diversity for all.
Service Mission: To provide caring, responsive, knowledgeable assistance, and support to our employees to enhance their employment experience.
Paul W. Ogle Cultural and Community Center
Functional Mission: To promote high-quality educational, cultural, and entertainment events to the campus community, as well as the region, in a state-of-the-art facility through the involvement of innovative partnerships.
Service Mission: To create the desire of a return visit in all who enter the facility through helpful, courteous, and efficient service.
Facility Operations
Functional Mission: To provide, and maintain, a focused environment conducive to learning and research for students, faculty, staff, and guests while enabling the missions of the university.
Service Mission: To provide a functional, friendly, and aesthetically pleasing environment for people to improve and enhance campus community life.
University Police
Functional Mission: To provide, as a law enforcement agency of Indiana University and the State of Indiana, a safe, secure, and service-oriented environment, conducive to the learning mission of the university.
Service Mission: To be receptive and responsive to the needs of the university community and enforce the laws of the State of Indiana and Indiana University in a professional and efficient, helpful, and empathetic manner.
