In response to the rapidly changing situation with the novel coronavirus (COVID-19) and with the safety and well-being of students and others in mind, we are providing answers to frequently asked questions. Please check back frequently, as updates and new questions and answers will be added.
After careful consideration, IU has made the decision to suspend in-person classes and move to a remote teaching format for the rest of spring semester as a proactive step for our community’s well-being. Please know that we recognize how upsetting this must be to have such an interruption in your lives. The staff and faculty across IU Southeast will miss your energy and presence on campus, and will continue to help you in any way they can as we navigate the days ahead.
Please know that you have many sources of support here on campus and access to resources and accurate information on the Coronavirus website. The frequently asked questions section provides valuable information as we continue to support you while you are away from campus.
We know that our community values of respect and consideration for each other are especially important in this unusual time. Please keep the Grenadier community in mind as you make decisions for yourself, and reach out if you are in need of any assistance.
Thank you for your help and flexibility as we work to keep IU Southeast safe and healthy.
In the coming days, you will receive instructions about how to access your classes online. For classes that cannot be easily moved to an online format, you will receive guidance about alternate arrangements.
If you have concerns about internet connectivity in your permanent home, please email us at firstname.lastname@example.org contact us for support.
The Office of Disability Services is ready to assist registered students with accommodations that may be needed for the online class format. If you have questions, or would like a pdf copy of your accommodation letter, email email@example.com.
If you are an existing client, limited services will continue by phone for those who are in need; please call (812) 941-2244 or email firstname.lastname@example.org. Appointments for new clients have been suspended, however, you can consult about options; please call (812) 941-2244 or email email@example.com
For emergency situations, please call contact the IU Southeast Police at (812) 941-2400.
You may also contact the Regional Crisis and Information Line at (800) 221-0445 or the National Suicide Prevention Lifeline at (800) 273-8255.
If you are in a situation in which you are asked to self-quarantine, follow the instructions provided by public health officials and IU.
Students who do not follow these requirements will be in violation of the Code of Student Conduct and will be subject to student conduct charges and may be dismissed from the university.
For questions related to enrollment or financial aid, email Student Central at firstname.lastname@example.org.
If you are experiencing financial stress or looking for financial guidance, the Office of Financial Wellness & Education is available for online one-on-one appointments for any Indiana University student. Please email email@example.com to learn more.
We are here for you. Please submit a Student of Concern referral if you’re feeling concerned for yourself or another Grenadier. We will help get students connected to the appropriate resources.
If you are experiencing food insecurity, Grenadier Grab-N-Go will have limited open hours starting March 16. More information and to complete the request form please visit the Personal Counseling website.
The Library will continue to furnish reference and research assistance to IU Southeast students, during spring break and through the suspension of face-to-face classes.
The Library will have limited, open hours for students. Please contact the Library directly to confirm their hours. Call (812) 941-2489 or visit the Library website.
You can help us help prevent the spread of disease. Practice social distancing; wash your hands effectively; stay out of crowds; and clean surfaces around you daily.
For IU Southeast students without good Internet access at home, UITS has just installed our first Hot Spot Lot behind Knobview Hall. Now students can access IU’s wireless services, including Eduroam and IU Secure, from the comfort of their car while keeping proper “social distancing.” Faculty and staff can use it, too!
The coverage area is located in Hickory Lot behind Knobview Hall. The map below shows the coverage area; closer to the building is best.
For non-students, IU Guest wireless is also available in this location.
If you have any questions or need help, please contact the UITS Support Center at (812) 941-2447 or firstname.lastname@example.org.
Any student with questions about billing, financial aid or registration should email email@example.com. A student central representative will be back in touch to assist in any questions.
Computer labs are available in the Library and in University Center South outside of the Student Central Offices. For library hours, please refer to updated information on their website.
Frequently Asked Questions
IU Southeast’s campus will remain open to faculty, staff and students.
For those students without adequate technology or internet services; our computer labs are available in both the library and University Center. Currently, dining services are open for limited weekday business.
Yes, IU is extending spring break by one week (March 14 to March 29). Beginning March 30, all classes at IU Southeast will be taught remotely through various distance-learning modalities, including studio and lab classes, through the end of the spring semester. You will be notified by your professor of any instructions you might need to participate in your class starting on March 30th.
All IU residential housing, including the lodges at IU Southeast, will close on March 20. All students living in campus housing have been notified via email on procedures for move-out, including retrieving essential items. Anyone who needs information can access the housing website for dates and details. The instructions also include procedures for students who do not have a permanent residence or cannot return to their permanent residence at this time.
On-campus dining services are closed after April 3.
Since all IU courses were moved online for the remainder of the spring semester, tuition and mandatory fees for courses will not change. However, some course fees may be adjusted. The campus is still working through the process of determining which course fees might be adjusted.
Students who live in one of the five on-campus lodges will receive a prorated credit, depending upon their move-out date. Students enrolled in the unlimited dining plan will receive a prorated credit. Housing and dining credits will be applied to any unpaid charges on the student’s bursar account. If the credit exceeds the amount due on the student’s account, the excess will be refunded during the first week of the fall 2020 semester. Students may request an earlier refund.
On campus tours will be temporarily suspended. Prospective students may take our virtual tour. Although campuses will not be hosting visitors at this time, please note that each Office of Admissions will continue to be accessible via phone and e-mail during their posted business hours for any questions you may have.
Instructors will be in touch with students regarding alternative offerings through the end of the spring semester.
The library will remain open, but library hours will be reduced during this two-week period.
Temporary hours take effect Saturday, March 14 and run through the end of the spring semester. Refer to the Library website for the latest information.
Reference, research assistance, circulation services, access to public workstations, etc., will be available to IU students, faculty, and staff whenever the Library is open.
In addition, Librarians will be monitoring voicemail and digital information requests throughout this period.
It is recommended that you seek research assistance via phone or via the web.
Librarians will be monitoring and responding to voicemail and email throughout this period.
For phone assistance, please call (812) 941-2489. (Voice mail messages will be forwarded to librarians.)
Given the rapidly changing nature of public health matter, we encourage you to check this website and Canvas for updates on final exams.
A virtual meeting is preferable during this time. If that’s not a possibility, practice social distancing (keep at least a meter between you and others); wash your hands often; avoid hugging, high fives, handshakes, etc.; do not share food or drinks; and cover your cough or sneeze. If you’re feeling ill, stay home from any public gatherings.
At this time, in-person visits to all IU campuses are strongly discouraged. Previously scheduled visits are postponed indefinitely and the campus will contact you about virtual alternatives in the coming weeks. Information will be posted here and on the campus-specific sites when tours and groups visits resume for you to reschedule your campus visit. Although campuses will not be hosting visitors at this time, please note that each Office of Admissions will continue to be accessible via phone and e-mail during their posted business hours for any questions you may have.
Student workers may not report on campus to work for the remainder of the spring semester unless contacted by their direct supervisor.
Priority Registration for continuing students is March 23-26, and Open Registration will begin on Friday, March 27. Once registration opens, students are able to register and make schedule changes online through the start of the fall semester. Students that need to meet with an academic advisor to plan their fall classes should schedule an appointment in the Student Appointment Scheduler.
Advising appointments will be conducted via telephone or zoom.
No. There is no need to extend the Auto-W period, as the withdrawal process is an online function. The end of the period where students may drop a course without approval and automatically receive a “W” is Sunday, March 15, 2020. Starting Monday, March 16, the E-DropWF period begins, and students will need approval from their instructors and the dean/dean delegate of the offering department to withdraw from classes.
If you need permission to enroll in a course, follow the instructions in the class notes, and e-mail that request from your IU e-mail account. Completed gold cards may be captured as an electronic image and attached to an e-mail sent with a request for permission or to be enrolled from student IU e-mail accounts to firstname.lastname@example.org. Enrollment cannot happen until you see an enrollment appointment date displayed in your Student Center. E-mail chains acting as “gold card” substitutes should include clear authorization from all approvers, all from parties’ IU e-mail accounts.
Scanning a document is optimal for email attachments. If you are using a cell phone camera to capture an image of a document, take the picture in full light and close and clear enough where all text on the document, typed and written, is legible.
Completed graduation applications can be captured electronically and sent to the administrative office of your school. Students getting degrees or certificates in two or more schools need to submit graduate applications to each school. Administrative staff in the schools will put the student in review and forward the scanned e-copy to email@example.com. Registrar staff will confirm the in-review status and check if the student’s name needs to be added to the commencement program. E-Copy can be “virtually printed” into OnBase for direct indexing and archiving.
Indiana University is closely monitoring the rapidly changing situation with the novel coronavirus (COVID-19). Our top priority is the health, safety, and well-being of our graduates and their families and friends. Due to the pandemic, all IU campus Commencements have been postponed. Please visit Indiana University Commencement website for the latest information.
In addition, all recognition ceremonies hosted by each campus’s schools, departments, units or programs will not be held.
University-sponsored and affiliated international travel including IU study abroad programs scheduled to begin on or before May 15 have been cancelled. Programs scheduled after May 15 are being evaluated for possible rescheduling or cancellation.
Personal international travel is strongly discouraged given the associated risks of possibly being unable to return for some period if the situation changes. Travelers returning from a country subject to a CDC Level 3 warning must self-quarantine off campus for 14 days before returning to any IU campus. This is a critically important public health measure. There will be no exceptions. This requirement currently applies to China, Iran, South Korea, and the 26 European countries in the Schengen Area; however, the CDC may add additional countries to the Level 3 list with little warning.
University-affiliated domestic travel outside Indiana is suspended through April 5. We encourage all members of the IU community to consider using video conferencing, phones or other means rather than traveling campus-to-campus or elsewhere to meet in person.
Other than for students returning home, personal travel outside Indiana is also discouraged except for our students who live and work in Kentucky.
Call your doctor or health care provider if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing. IU Health Virtual Visit is available for free Coronavirus screening.
The Centers for Disease Control and Prevention has full details on its website, including the importance of avoiding public transportation if you are feeling ill and staying away from others, even within your own household.