Strategic Overview
From the CIO
Today’s information technology environment is constantly evolving as mobile devices are
changing the way consumers use technology. In 2012, most students came to campus
with at least three devices; a smart phone, notebook computer, and a tablet. Many
faculty and staff do the same. How we as an IT organization adapt our support and
infrastructure to this mobile, online, and more collaborative environment will determine
the success of our institution.
Looking back at 2012, IU Southeast’s IT staff continued to move our campus into position
to take advantage of the merger of regional IT departments with UITS. Servers were moved
to the IU Data Center to provide a more robust, secure, and reliable environment. The
campus telephone system was moved from an old, antiquated PBX to an IP-based, unified
communications platform that opens up new services to users, such as desktop video
calling capabilities. All regional campuses joined their purchasing power to move from
traditional PCs to Lenovo all-in-one touch screen computers. And local IT staff joined with
UITS colleagues to serve on task forces to move new services forward such as managed
printing, desktop image deployment, and other services that will soon benefit all campuses.
End user support also experienced many changes this past year. Efforts were made to
improve the problem reporting process, specifically to reduce the amount of time it took
to close tickets. These improvements resulted in most tickets now being closed within 24
hours of the time they were opened. A new Talisma specialist position was created to move
the Lifetime Engagement initiative forward and assist campus departments in exploiting
its capabilities. IT budgets were consolidated, resulting in efficiencies that allowed IT to
help fund critical campus initiatives, such as moving our Jeffersonville Graduate Center
into a new building with state-of-the-art technology, and the creation of more innovative
collaboration spaces, classrooms, and study areas.
As you’ll see in the following pages, these careful moves taken together form a strategic
direction that supports both the campus core values and the UITS Strategic Plan for
Empowering People.”
Tom Sawyer
Regional CIO
IU Southeast
IU East
IUPU Columbus