I. Foundations (Integrity)
Continual infrastructure improvements were made
to switches and software. Nearly all servers were moved
into IU’s Intelligent Infrastructure (IUII) within the new data
center, providing more security and protection from power and
weather-caused service interruptions. Old web applications
were rewritten in a more modern and stable platform, ensuring
better functionality, dependability, and security.
In the first part of 2012, all campus phones and
the core switch were replaced with an entirely new system,
moving away from our very old Nortel PBX.
Improving our foundations made a dramatic
improvement in network and website reliability for the year.
The new UniCom/Lync phone system eliminated
significant long distance charges. Maintaining virtual servers in
the IUII was less costly than purchasing and maintaining our
own equipment. The centrally-provided WCMS (web content
management system), Cascade Server, continued to eliminate
the significant annual license costs of our old WCMS. The
license cost for our digital signage is largely absorbed by IU.
By becoming more efficient, the user support team closed
more tickets with same staff.
Consolidating 25 IT accounts into 12 made it easier
to track expenditures and reduce spending to end the year
under budget, making additional funds available for the long-
term plan for network rewiring of campus buildings. Telephone
billing was re-evaluated, while copier billing was streamlined.
Ordering for FedEx Office print jobs was moved entirely online
and billing was shifted directly to departments.
The desktop computer life cycle was changed
from three years to four, allowing the purchase of all-in-one
touch screen computers designed to work with Windows
This change was initiated and shared by the regional
campuses, who pooled the purchase for the lowest price.
Installing I-Light at the new Grad Center will
make data speed 33 times faster, zooming from 3 to 99 MBPS.
The Celoxis project management tool
was implemented across IT, allowing better tracking of projects.
At the end of 2012 (and early 2013), a 10-year
Network Master Plan was developed to upgrade campus
infrastructure and build life cycle costs into a predictable model.
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