Only IU Southeast staff members or University-authorized contractors are allowed to conduct maintenance on/in campus residential facilities. Residents are not permitted to make any repairs. Maintenance and custodial staff lock each room/ apartment upon leaving, even if the room/apartment was unlocked upon entering. When possible, attempts will be made to contact residents in advance of entering rooms for maintenance issues. In the event of emergency maintenance or repairs, advance notification of entry may not be possible. Non-emergency maintenance issues will be addressed during normal working hours. Any maintenance needs should be reported to the Office of Residence Life and Housing by residents submitting a detailed maintenance request form found on the housing website ( If the office is closed, the Resident Assistant on call or University Police should be contacted for emergency repairs.

Maintenance issues considered an EMERGENCY include, but are not limited to:

  • Loss of heat
  • Power outages that affect an entire apartment, floor, or building
  • Flooding
  • Vandalism that requires securing an area
  • Windows with glass that has been shattered
  • Alarms associated with fires or other disasters
  • Blood/vomit
  • Locks and/or doors not working