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Frequently Asked Questions

What is an online class?

At IU Southeast, online classes are defined as those courses where 75% or more of the class is taught online.

Even online classes may require you to come to campus to take a test. Refer to the course syllabus or contact the course instructor to find out if any on-campus meetings are planned.

What is a hybrid class?

At IU Southeast, hybrid classes are defined as those courses where between 26% and 75% of the class is conducted face to face.

What kind of computer system do I need for my online class?

Online classes mean media-rich classes. You'll want to make sure you can download and access a variety of file types, as well as access our learning management system, Canvas. Detailed computer specifications are found in the Canvas Guides.

How do I register for online classes?

The registration process is the same: register for all your classes on One.IU.edu. Details are available on the IU Southeast registration and advising webpage.

How do I order my course textbooks?

IU and IU Southeast have contracted bookstore services to Barnes and Noble. You may order your books online through the campus bookstore, or via any other bookstore (just be sure you have the correct ISBN).

What is the IU eText?

The IU eText program allows faculty members to select eTexts for their classes. The eTexts are available in Canvas using the Unizin Engage tool. Students pay for their eText when they register for the class. If your class is using an IU eText, there is no need for you to purchase a paper edition book. For more information on the IU eText program, visit the IU eText website.

Where can I get help using Microsoft Office, PowerPoint, Excel, and/or Access?

On campus, visit one of the staffed computer labs.

If you are off campus, or want to learn the ins and outs on your own time, go to the Office Help and Training.

What is Canvas and how do I use it?

Canvas is the learning management system used across IU. You'll use Canvas to access most of your course materials. Canvas works with the most current versions of Chrome, Internet Explorer,and Firefox. If you don’t have Chrome, IE, or Firefox installed on your computer, download them at IUWare. While many other browsers will seem to work just fine, you might find that buttons will be missing and certain processes may fail.

Detailed instructions for using Canvas may be found by searching the IU Knowledge Base or by reviewing the Canvas Student Guide.

Where can I get help writing a paper?

As an IU Southeast student, you have access to our Writing Center. Visit the Writing Center’s webpage for more information on their services.

My class is online, but I want to get involved on campus. What can I do?

Great! At IU Southeast, we offer the full college experience and we want you to be part of it. Visit the Campus Life page to find out what’s happening.

If I am taking an online course, is technical support available?

Self-service technical support is always available through IU's award winning Knowledge Base. If you have a technical question, you may find an answer there. If you fail to find an answer there, you can always initiate a contact with ITHelpLive.