E-3. IT Services
IT services for faculty, staff and students are offered across all IU campuses. The UITS website is always the most up-to-date resource. The following items were excerpted from the site at the time of this writing.
UITS Support
- Knowledge Base: visit kb.iu.edu
- Live Chat: visit ithelplive.iu.edu
- Phone: (812) 941-2447
- Email: helpdesk@ius.edu
- Walk-up: IT Help Desk, US 212A
Includes eligibility, quotas, and requests for access.
Includes set-up instructions, forwarding, list management, policies, and access to other services.
Includes student lab locations, hours, printing, and tools to find available stations.
Includes Wi-Fi (IU Secure), VPN, videoconferencing, and set-up instructions.
Includes no-cost software downloads, on-demand course software, and special discounts on technology.
Technology training, workshops, seminars, tutorials, and certifications.
Includes resources and service requests for health science units.
Includes classroom technology, adaptive technology, course development, reservations, and assistance for instructors.
Includes access to IU's supercomputers, research-specific software and hardware, data visualization, and secure data storage.
Includes site hosting, personal web pages, IU's content management system, development tools, and policies.
Includes administrative systems, decision support, application development, and operations.
Includes security tools, recommendations, incident reports, and alerts.
All classrooms at IU Southeast feature installed AV equipment. Standard rooms contain a Windows PC, a video projector, a Blu-Ray player, and either a push-button or touch-screen controller. Some rooms also contain document cameras, SMART Boards or SMART Podiums. In smaller rooms, flat screen TVs may be installed instead of projection.
Campus telephone services are managed by UITS and support is provided by the local IT staff. Users experiencing telephone problems should contact the Help Desk at 941-2447. For handset programming instructions and a voicemail reference guide, go to the Tech Services Office Phones and Fax webpage.