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Condo - HOA Management

Indiana University Southeast offers the online-only five-course certificate for the new CSM designation which stands for Chartered Shared-Expense Housing Manager.

The IU Southeast School of Business is home to this first-of-its-kind offering for University level training for Condo/HOA Managers.

Earning your CSM Designation in Condo/HOA Management, with an Indiana University Certificate Diploma helps you gain trust and respect from your condo/HOA clients.

Benefits

  • University Training Credibility with your Clients: A University Certificate Diploma helps you gain trust and respect from your condo/HOA property management clients.
  • Affordable Cost: $416 per full-semester online class.
  • Convenience of online only classes: Are you a working adult with kids or on a tight schedule? If so, online learning is perfect for you.

Courses

Course 1: Intro to Condo/HOA Property Management

  • Definition of terms, including Reserve Studies
  • Time Management & Personal Organization
  • Organizing Data for being Proactive
  • Manager as a Respected Leader of the Community
  • Vocabulary of Building Mechanical Systems
  • Major Repairs & Renovations
  • Relationships with a Network of Trusted Vendors
  • Project Management

Course 2: Mastery in Communications: the foundation of your relationships

  • Interpersonal Communication & Emotional Intelligence
  • Building Trust as a Leader
  • Better Business Writing: Engage readers, Tighten and brighten, Make your case
  • Writing a Meeting Agenda & Meeting Minutes
  • Group Communications: Newsletters, E-Newsletters and the Power of Photography to tell your story
  • Persuading & Explaining Complex Issues
  • Responses for Common Complaints
  • Delivering Praise, Delivering Bad News

Course 3: Dealing with and leading people: difficult to wonderful

  • Five Categories of Owners, grouped from 'Most Difficult' to "Agreeable & Leaders'
  • Leading Psychology Personality Theory: Big Five + One
  • Personality Types and How to Deal with them, including:
  • Narcissistic Personality Type
  • Borderline Personaliy Type
  • Antisocial or Sociopath Personality Type
  • Suspicious and Paranoid Personality Type
  • Accusatory, your Base of Support in Agreeable, Quiet or Leader Types

Course 4: Legal Issues and Enforcement in Condos and HOAs

  • CC&Rs, Master Deeds, By-Laws and House Rules
  • Drafting Rules that follow Human Nature and Nature Help with Obtaining Buy-In
  • Enforcement and Ramping Up Penalties
  • Condo Sales and Seller Certificates
  • Threatening Behavior
  • Debt Collection
  • Voting & Elections
  • Conflicts of Interest
  • Pet & Parking Policies
  • Construction Defects

Course 5: Financial Planning to Calm the Waters

  • Budget Creation
  • Reviewing Balance Sheet, Income Statement, and other Key Data
  • Board Treasurer Duties & Your Relationship with herhim
  • Insurance Agent Duties & Your Relationship with her/him
  • Buying Insurance: A Primer
  • CPA Firm Duties & Your Relationship with her/him
  • Banker Duties & Your Relationship with her/him
  • Bookkeeper Duties & Your Relationship up with them
  • Reserve Study Provider & Your Relationship with her/him
  • Communicating Financial Data to Owners

Course Instructor and Creator

Patrick Hohman has been a volunteer condo board member for 30 years at his home in Louisville, Kentucky and has served as part-time site manager at another condo association. He has taught condo/HOA volunteer board members at Bellarmine University in Louisville since 2005. He is author of Condos Townhomes and Home Owner Associations: How to make your investment safer.

Campus Events

Walk-In Wednesday

Walk-In Wednesday

February 26th, 2020

8:00 AM - 5:00 PM

Women’s Basketball vs. IU East

Women’s Basketball vs. IU East

February 26th, 2020

5:30 PM - 7:30 PM

Spectrum Spring 2020 Meeting

Spectrum Spring 2020 Meeting

February 26th, 2020

6:00 PM - 9:00 PM

Real Life Where’s Waldo Game

Real Life Where’s Waldo Game

February 26th, 2020

All day event

Men’s Basketball vs. Ohio Christian University

Men’s Basketball vs. Ohio Christian University

February 26th, 2020

7:30 PM - 9:30 PM

LOUISVILLE CHILDREN’S FILM FESTIVAL

LOUISVILLE CHILDREN’S FILM FESTIVAL

February 27th, 2020

10:00 AM - 11:00 AM

LOUISVILLE CHILDREN’S FILM FESTIVAL

LOUISVILLE CHILDREN’S FILM FESTIVAL

February 27th, 2020

12:00 PM - 1:00 PM

The History of Beer in New Albany

The History of Beer in New Albany

February 27th, 2020

12:20 PM - 1:10 PM

Kaltura: Best Practices

Kaltura: Best Practices

February 27th, 2020

12:20 PM - 1:10 PM

Real Life Where’s Waldo Game

Real Life Where’s Waldo Game

February 27th, 2020

All day event

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