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Condo - HOA Management

Indiana University Southeast offers the online-only five-course certificate for the new CSM designation which stands for Chartered Shared-Expense Housing Manager.

The IU Southeast School of Business is home to this first-of-its-kind offering for University level training for Condo/HOA Managers.

Earning your CSM Designation in Condo/HOA Management, with an Indiana University Certificate Diploma helps you gain trust and respect from your condo/HOA clients.

Benefits

  • University Training Credibility with your Clients: A University Certificate Diploma helps you gain trust and respect from your condo/HOA property management clients.
  • Affordable Cost: $416 per full-semester online class.
  • Convenience of online only classes: Are you a working adult with kids or on a tight schedule? If so, online learning is perfect for you.

Courses

Course 1: Intro to Condo/HOA Property Management

  • Definition of terms, including Reserve Studies
  • Time Management & Personal Organization
  • Organizing Data for being Proactive
  • Manager as a Respected Leader of the Community
  • Vocabulary of Building Mechanical Systems
  • Major Repairs & Renovations
  • Relationships with a Network of Trusted Vendors
  • Project Management

Course 2: Mastery in Communications: the foundation of your relationships

  • Interpersonal Communication & Emotional Intelligence
  • Building Trust as a Leader
  • Better Business Writing: Engage readers, Tighten and brighten, Make your case
  • Writing a Meeting Agenda & Meeting Minutes
  • Group Communications: Newsletters, E-Newsletters and the Power of Photography to tell your story
  • Persuading & Explaining Complex Issues
  • Responses for Common Complaints
  • Delivering Praise, Delivering Bad News

Course 3: Dealing with and leading people: difficult to wonderful

  • Five Categories of Owners, grouped from 'Most Difficult' to "Agreeable & Leaders'
  • Leading Psychology Personality Theory: Big Five + One
  • Personality Types and How to Deal with them, including:
  • Narcissistic Personality Type
  • Borderline Personaliy Type
  • Antisocial or Sociopath Personality Type
  • Suspicious and Paranoid Personality Type
  • Accusatory, your Base of Support in Agreeable, Quiet or Leader Types

Course 4: Legal Issues and Enforcement in Condos and HOAs

  • CC&Rs, Master Deeds, By-Laws and House Rules
  • Drafting Rules that follow Human Nature and Nature Help with Obtaining Buy-In
  • Enforcement and Ramping Up Penalties
  • Condo Sales and Seller Certificates
  • Threatening Behavior
  • Debt Collection
  • Voting & Elections
  • Conflicts of Interest
  • Pet & Parking Policies
  • Construction Defects

Course 5: Financial Planning to Calm the Waters

  • Budget Creation
  • Reviewing Balance Sheet, Income Statement, and other Key Data
  • Board Treasurer Duties & Your Relationship with herhim
  • Insurance Agent Duties & Your Relationship with her/him
  • Buying Insurance: A Primer
  • CPA Firm Duties & Your Relationship with her/him
  • Banker Duties & Your Relationship with her/him
  • Bookkeeper Duties & Your Relationship up with them
  • Reserve Study Provider & Your Relationship with her/him
  • Communicating Financial Data to Owners

Course Instructor and Creator

Patrick Hohman has been a volunteer condo board member for 30 years at his home in Louisville, Kentucky and has served as part-time site manager at another condo association. He has taught condo/HOA volunteer board members at Bellarmine University in Louisville since 2005. He is author of Condos Townhomes and Home Owner Associations: How to make your investment safer.

Campus Events

Spring Break

Spring Break

March 25th, 2019
to
March 31st, 2019

All day event

Chancellor's Medallion Dinner

Chancellor's Medallion Dinner

April 6th, 2019

5:00 PM - 8:00 PM

IUS Internship & Career Fair

IUS Internship & Career Fair

April 11th, 2019

11:30 AM - 1:30 PM

Healthcare Fair

Healthcare Fair

April 11th, 2019

11:30 AM - 1:30 PM

Power Up Your Morning: A small business lecture series

Power Up Your Morning: A small business lecture series

April 12th, 2019

7:30 AM - 9:00 AM

Last Day of Spring Classes

Last Day of Spring Classes

April 22nd, 2019

All day event

Classes begin (full-term Summer and Summer I)

Classes begin (full-term Summer and Summer I)

May 7th, 2019

All day event

Memorial Day

Memorial Day

May 27th, 2019

All day event

Classes end (Summer I Session)

Classes end (Summer I Session)

June 18th, 2019

All day event

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